Let’s talk about it.
If something hasn’t felt right, or you’d like something different, please let me know. You don’t need the right words or to decide whether it counts as a complaint.
Email rachel@hiskinsartstherapy.com or call 0455 374 288. A short message is enough to begin—please leave detailed personal or health information out of ordinary email.
You can have someone support you in getting in touch. You don’t have to continue sessions to share a concern or make a complaint.
What happens next:
I’ll take your concern seriously, listen to your experience, and let you know I’ve received your concern and aim to respond within 30 days. If I need more time to look into it, I’ll explain why and keep you updated.
You can also speak to someone independent.
You’re welcome to contact the Health Complaints Commissioner Victoria directly—you don’t need to speak with me first. They can offer advice or receive a complaint about a health service or how your health information has been handled.